Passenger rights

According to the Regulation (EU) 1177/2010 , the rights of the passengers when travelling by sea and inland waterways include, but are not limited to, the following:
non-discriminatory treatment and free assistance for people with disability or reduced mobility, compensation of the damage or loss of the mobility equipment, and rights to information, compensation or assistance in case of cancellation or delays.

 

Relevant documents

Complaint form

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VAT refund for travellers

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